First Classed Returns and Exchanges | Money Back Guarantee | Terms and Conditions
By purchasing from First Classed, you agree to the terms and conditions policy.
When you purchase from First Classed, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. Please read the terms and conditions below that fully outline our policy, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you.
We therefore recommend you read our Returns Policy prior to you making a purchase from online, so you are familiar with our policy on refunds and returns your rights under the consumer Law.
If you have any questions about our policies, please contact our customer team via email to email@example.com
By selecting an available option, completing the order form and paying the associated fee, You are making a purchase (“Purchase”). When a Customer makes a purchase, the Customer agrees to abide by the terms of this Agreement and represent and warrant that You as the Customer (i) are at least 18 years of age, (ii) are legally able to enter into this Agreement with First Classed. If You as the Customer do not agree with the foregoing, You may not Purchase the item and all associated accessory parts and materials to Us. This Agreement is deemed to be received by You as the Customer and is effective on the date on which You Purchase (“Effective Date”) and continues until terminated by either party.
Your order will ship via DHL, USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within fourteen (14) days. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, courier delays, stock delays, transportation shortages or delays, and shortages of fuel or materials.
Any item must be returned to the First Classed warehouse prior to any refund being processed. All returns must abide by the terms and conditions on this policy. Circumstances that void refunds for returns:
There is typically a delay between the time your returned package is delivered by the carrier/scanned into our system and the time the contents are verified by our warehouse and your refund is processed. If all return instructions are followed and a refund is due, please expect up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund request. In most cases, however, your refund will be processed in less time.
All refunds are processed to the original payment method used at the time of purchase.
If you have not received your refund within the time frame mentioned above, please contact our customer service via email to firstname.lastname@example.org and we will resolve your query as quickly as possible.
Customer Service Advice
First Classed Pillows are not designed to restore normal and will not prevent or cure diseases resulting from organic conditions.
Cancellations and Return To Sender
All sales are final. We don't accept cancellation requests for change of mind. Once an order has been processed we cannot cancel or change any items or details as orders are immediately automatically processed to our warehouse.
If you have a question about your order please call contact our customer service via email to email@example.com
If you refuse the package or it is Return to Sender (RTS), this action will incur a cancellation fee of $49 USD (flat rate) and will be deducted from your refund amount. Your refund will be processed soon after we receive the items back from the courier at our warehouse. Please note that this can take up to four (4) weeks after your package is delivered to our warehouse to allow us time to receive, inspect, and verify your return and complete your refund.
Money Back Guarantee Overview
If you received an item that is defective or in damaged condition, please feel free to contact via email to firstname.lastname@example.org and you will be assisted with our Returns Process.
In taking up this special offer, you have agreed to the following terms and conditions:
Money Back Guarantee Exclusions
The following reasons are not applicable to the Money Back Guarantee offer;
Money Back Guarantee Additional terms and conditions:
FirstClassed offers Extended Warranty Plans at the time of purchase.
Products are warranted against original defects in materials and workmanship for the period of the extended warranty from the date of purchase. Please retain your proof of purchase. We provide a one-off replacement of your product. You are also entitled to have the goods replaced if the goods failed due to manufacturing faults within the extended warranty period.
Limited Warranty Exclusions and Limitations
See below warranty exclusions, Terms of Service for details of your rights with respect to use of the Product and related services.
Warranty does not cover the below, and we shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:
FirstClassed Manufacturing Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by FirstClassed, nor does it apply if the warranty period has expired.
Any implied warranties relating to your item, including but not limited to the warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.
Your remedy for breach of this warranty is limited to the warranty service described below. We will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your product. This limited warranty is not transferable.
To qualify for Manufacturing Warranty, all the following conditions must be met:
Limited Warranty Additional terms and conditions:
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